Pulse / Platform / Incidents
Incidents & occurrence book

Every incident, logged
with the evidence.

An officer files a full report from the field in about ninety seconds — type, severity, photo, what happened — straight into a tamper-evident occurrence book. Nothing waits for the end of the shift, and nothing can be quietly changed afterwards.

Book a 30-minute demo → How it works ↓ See it in the tour →
Pulse incident report filed from a phone: type, severity, photo and what happened
90s
to file a full incident report from the field, with a photo
18
incident types, from near-miss to major, each with its own form
100%
of entries written to a hash-chained, tamper-evident log
0
reports lost to no signal — they queue and sync later
Report from the field

Filed in ninety seconds,
while the detail is fresh.

The officer picks a type and severity, adds a photo, and describes what happened in plain English. Guided fields make sure the important detail is captured, and because it's filed on the spot, the account is accurate rather than reconstructed at handover.

Type & severity: eighteen incident types, each with the right fields
Photo evidence: attached and timestamped, watermarked like every Pulse shot
Works offline: the report queues on the device and syncs when signal returns
An officer filing a Pulse incident report on a phone
ops.yourfirm.app/occurrence-book
Pulse occurrence book: incidents in a single tamper-evident timeline with sign-off
The occurrence book

One timeline,
that can't be quietly edited.

Every incident writes the Daily Occurrence Book automatically, alongside the patrols and check calls of the same shift. The log is hash-chained and tamper-evident, so a record can be corrected with a visible amendment but never silently rewritten — exactly what an insurer, a client or a court expects.

Written automatically: from incidents, patrols and check calls, in one place
Per-incident sign-off: reviewed and closed by a named supervisor
CSV export & branded print: for the insurer, the client or the audit
Sign-off, response & patterns

Not just logged.
Owned, timed and understood.

Per-incident sign-off

Each report is reviewed and closed by a named supervisor, so accountability is on the record, not in someone's memory.

Response times

The clock runs from report to response to resolution, so you can show a client how quickly an incident was actually handled.

Similar-incident awareness

When a report is filed, Pulse surfaces similar past incidents at the site, so a pattern is spotted rather than repeated.

Recurring findings

Repeat issues rise to the top with the cause and the fix applied, and you choose which ones a client sees in their portal.

Ends up where it matters

The account you can hand over,
without a caveat.

An incident with its photo, timeline and response is exactly what a client, insurer or regulator asks for. Share it through the portal under your brand, with response times in plain English and recurring problems shown honestly — transparency that becomes the reason a contract renews.

See the officer app → See the client portal ↓
portal.yourfirm.app
Pulse client portal: incidents with response times shown in plain English
Customer · UK security & FM company
Incidents used to surface days later on a scrap of paper. Now they're filed with a photo in minutes, and the occurrence book writes itself.
CM Contracts ManagerSecurity & facilities company · 12 sites

See an incident filed on one of your sites.

We'll load Pulse with one of your buildings and your incident types, and show you the whole path — from a report filed on a phone to a signed-off entry in the occurrence book. No deck, no sales pitch.

Book a 30-minute demo →