Pulse is built by operators and updated continuously — officers' phones update themselves, so everything below is already in the field. Real ship dates, updated monthly. The pace is the point.
Officers record alarm activations as they happen — what went off, the zone, genuine or false, actions taken, photos of the panel. The dashboard tracks false-alarm counts per site against the police-response threshold, so a site at risk of losing its URN response shows up before the letter arrives.
Shift handovers are now drafted from the shift's real events — the officers' own log entries, alarm activations with outcomes, incidents including the ones resolved mid-shift, and per-patrol coverage. A quiet shift stays one honest line; an eventful one reads like a proper log.
When an officer reaches a checkpoint with an open issue, the prompt now shows the reporting officer's own words, when it was raised, its severity — and the original photo, tap-to-enlarge, so they can compare the damage then and now before confirming or closing it.
The officer app now shapes itself to the person holding it: supervisors get a live Team tab, managers get a calmer five-tab layout, and officers keep the layout they know. Nothing moved for the people who patrol every night.
Every officer can set a duress PIN. Entering it opens the app normally — and silently alerts a named responder with live location streaming, repeat notifications until acknowledged, and automatic escalation if no one responds. Stand-down requires a safe-phrase check.
Improvements now install silently when an officer opens the app — no app-store visits, no “please update” messages, no fleet ever left behind on an old version.
A contract-coverage matrix shows delivered-versus-contracted patrols per site per day, and a timed-slot board tracks compliance against scheduled patrol windows — with a live scanner flagging a slot the moment it's missed, not the morning after.
Voice notes become polished incident reports with Pulse Scribe. The Martyn's Law evidence pack assembles a venue's readiness file from records that already exist. And when a shift needs covering, the shift-fill assistant finds qualified, available, in-hours candidates and drafts the outreach.
Supervisors got a live dashboard of their team's night. Group chats now assemble themselves from the schedule — everyone on tonight's shift, automatically. And a retention suite (officer pulse surveys, structured exit interviews) helps keep the people who keep your sites.
Photo-verified patrols, incident management with evidence, the client portal, 30+ operational registers, compliance runway, rostering, work orders and the white-label platform — the core that everything above builds on. Explore the platform →