Pulse / Solutions / Shopping centres
For shopping centres & retail destinations

One busy place,
one operation.

Guarding, patrols, incidents, lost property, control room, cleaning and statutory compliance for a crowded public space, on one platform, with a portal the centre manager and managing agent log into to see the contract being delivered.

Book a 30-minute demo → How it works ↓
Front-of-house desk in a busy managed retail destination
1
operation, one login: guarding, cleaning, FM, compliance and the portal
100%
of checkpoints proven with a watermarked photograph
24/7
cover for the whole footprint: concourses, car parks and service yards
0
welfare check calls missed without an alert to the control room
Patrols across the footprint

The concourse, car parks and
service yards, all proven.

Every checkpoint on the round is verified with a photograph, watermarked with officer, location, GPS and time. Reference photos show what a clear fire route or a clean service yard should look like, and unusable shots are rejected on the spot.

Offline-first: multi-storey car parks, back-of-house corridors and plant rooms, with a visible sync queue
Live progress with ETA: the control room sees the round moving, and a skip needs a reason
Issues found on patrol: a blocked exit or a spill chases the next officer until someone confirms it's cleared
A security officer on patrol in a busy public retail street
ops.yourfirm.app/incidents
Pulse incidents: theft, anti-social behaviour and slips logged with photo evidence
Incidents & the occurrence book

Theft, anti-social behaviour,
a slip by the escalator.

Every event on a busy public floor logged in under two minutes, with photos, location and witnesses, and written straight into a Daily Occurrence Book you never have to type up. Lost property is a register, not a drawer, with hand-back signed and dated.

Slips, trips and injuries: captured with photos and location for the insurer and the RIDDOR question
Anti-social behaviour and theft: logged with evidence, ready for the retailer, the police or the centre report
Lost property register: logged, stored and returned, with a photo and a signature on hand-back
Control room, radio & dispatch

Every officer on a map.
Every call on a clock.

Live positions across the centre, welfare check-ins on a clock, and an SOS that reaches the duty operator instantly, so the control room can dispatch the nearest officer, log the CCTV liaison and roll the day into one brief.

control.yourfirm.app
Pulse control room: live officers across the centre, check calls, alerts and dispatch
Martyn's Law · Protect Duty

A crowded place,
ready for Martyn's Law.

A shopping centre is exactly the kind of publicly accessible location the Terrorism (Protection of Premises) Act is written for. Pulse tracks the tier, the capacity, the assessment status and the outstanding actions, evidence-ready for the regulator and reassuring for every tenant.

Standard and Enhanced tiers: assessed with readiness scoring for the whole destination
Open actions tracked: with owners and review dates on the compliance runway
ops.yourfirm.app/martyns-law
Pulse Martyn's Law tracker: tier, capacity, readiness and open actions for the centre
ops.yourfirm.app/compliance
Pulse statutory compliance runway: fire, lifts, water hygiene and electrical for the building
FM & statutory compliance

A managed building,
nothing lapsing quietly.

A centre is a large managed building with real statutory obligations. Planned maintenance, cleaning schedules and site compliance mapped to UK legislation, fire safety, lifts, water hygiene and electrical, all on one runway with an owner per item and a morning digest.

Work orders & PPM: raised, costed, assigned to a contractor and closed with a photo
Cleaning & soft services: scheduled, checked on patrol and evidenced for the managing agent
Everything a centre runs on

More than a guard on the concourse.

Car parks & service yards

Timed patrols of every deck and yard, with proof of attendance and hazards logged on the spot.

CCTV & radio liaison

Control-room dispatch, radio log and CCTV liaison tied to the same incident record.

Cleaning & soft FM

Cleaning rounds and periodic tasks scheduled, checked and evidenced alongside security.

Lost property

A proper register: logged with a photo, stored, and signed for on the way back out.

The centre manager's view

The portal the agent
logs into, not chases.

The centre manager and the managing agent log into a clean page under your brand: patrols delivered vs contract, photo evidence per checkpoint, incidents with response times, and the statutory picture at a glance. Transparency stops being a risk and becomes the reason they renew.

See the client portal →
portal.yourfirm.app
Pulse client portal: delivered vs contract, verification rate and evidence for the centre
Book a 30-minute demo →
Everything a centre contract asks for

The retail-destination toolkit,
in full.

Photo-verified patrols
Incidents & Daily Occurrence Book
Lost property register
Control room, radio & live map
Check calls, lone worker & SOS
Martyn's Law & public protection
Work orders & PPM
Statutory compliance (fire, lifts, water)
Cleaning & soft services
Car park & service-yard patrols
Client portal (white-label)
Tamper-evident audit log
Explore all modules on the platform page →
Customer · managed retail destination
Guarding, cleaning and the occurrence book used to live in three places. Now the whole centre is in one login, and I hand the agent a portal instead of a monthly PDF.
CO Centre Operations ManagerManaged retail destination

See Pulse on your centre.

We'll load Pulse with your building, with your patrol routes, your car park decks and your occurrence book, and show you exactly how a day runs across the footprint. No deck, no sales pitch.

Book a 30-minute demo →