Pulse vs Silvertrac,
by the reviews.
Let’s be straight: Silvertrac is well liked — 4.7/5 across 279 Capterra reviews as of July 2026, with consistent praise for ease of use. The honest comparison isn’t “Silvertrac is bad”; it’s that reviewers keep asking for things that are central to how Pulse works. Quotes below are from independent reviews, linked.
Where reviewers rate Silvertrac
The app is very user friendlyPeter V., 5★, Nov 2020, Capterra
Real time tracking of officers at multiple properties very handyPeter V., 5★, Nov 2020, Capterra
Theme 1 · Checkpoint verification: what a scan can’t show
Silvertrac checkpoints are QR/barcode/NFC scans. Some reviewers ask for alternatives — they wanted GPS tracking; Pulse goes further: every checkpoint is verified with a watermarked photo carrying the officer, GPS position and time. A scan proves a phone was near a tag; a photo proves a person was present and shows the state of the area.
Would like GPS tracking checkpoints instead of QR codesBryan A., 5★, Aug 2019, Capterra
Lack ability to GPS track officersMegan B., 4★, Aug 2019, Capterra
Theme 2 · Support since the acquisition
Silvertrac’s historic support reputation was excellent — and some long-term reviewers say it changed after the company was acquired.
Customer service diminished since company sold to corporationJoseph K., 4★, Jul 2021, Capterra
Customer service way down over last two yearsWalt B., 4★, Feb 2023, Capterra
Theme 3 · Setup effort
Setup time consuming. Wish faster way to create usersDerick S., 5★, Jul 2018, Capterra
Grueling work setting up customized patrols per siteErika C., 5★, Aug 2019, Capterra
Theme 4 · Client-facing reports — reviewers split
Balance matters here: some reviewers love the reports, others find them limited. Pulse’s answer is different in kind — instead of emailed reports, clients log into a live portal under your brand showing delivered-vs-contract and the photo evidence itself.
Reports are fantastic. Very professional lookingJames T., 5★, Nov 2020, Capterra
Plain and boring reports. Confusing emailing to clientsJoel C., 3★, Jul 2025, Capterra
Side by side
| As of July 2026 | Pulse | Silvertrac |
|---|---|---|
| Published pricing | Yes — plans from £499/mo on the pricing page | Quote-only — no pricing published on their site |
| Self-serve interactive demo | Yes — take the tour, no form required to start | None found — demo is a booked sales call |
| Checkpoint verification | Watermarked photo + GPS + timestamp on every checkpoint | Tag/scan-based checkpoints (NFC/QR/barcode), per vendor materials |
| Your data when you leave | Full export & erasure on request — published commitment | See vendor terms |
| Built & hosted | UK-built, UK-hosted | North-American vendor (Trackforce group) |