Pulse vs TrackTik,
by the reviews.
No vendor spin: everything below about TrackTik comes from independent user reviews on public platforms, quoted and linked. TrackTik is a capable enterprise suite — and reviewers also keep raising the same few frustrations. Here’s both sides, then how Pulse approaches the same problems.
Where reviewers rate TrackTik
Capterra shows 4.0/5 across 83 reviews (as of July 2026). The consistent praise is breadth — one platform for scheduling, billing and guard tour — and proof of patrols.
Scheduling, payroll, billing and guard tour on one platform4★, Mar 2018, Capterra
Proof that patrols are being carried out correctly5★, Feb 2017, Capterra
Theme 1 · Contracts, cancellation and your data
A recurring theme in lower-star reviews is inflexible terms — and what happens to data on the way out. (Pulse also has a 12-month minimum term — the difference is we publish our terms, and your data is exportable at any time.)
12-month contract, 3-month cancellation fee, minimum 5 devices2★, Nov 2018, Capterra
Can’t get data even after canceling; locked into year-long agreement.1★, Software Advice
Theme 2 · Support responsiveness
Three separate reviewers, seven years apart, describe the same experience.
Wait days/weeks for support; 9/10 times can’t duplicate problem2★, Oct 2018, Capterra
Customer service does not exist2★, Nov 2024, Capterra
No customer service… worst contract to get stuck in1★, Aug 2025, Capterra
Theme 3 · The officer app
TrackTik’s “Guard Tour” app holds a 2.6/5 rating from 134 ratings on the Apple App Store (as of July 2026). The complaint that matters operationally: losing report work mid-shift. Pulse’s officer app queues every patrol, photo and report on the device and syncs when signal returns — unsynced work isn’t lost, even on logout.
The app likes to crash when in the middle of doing a report, usually after taking several picturesApp Store review, TrackTik Guard Tour (2.6/5, 134 ratings)
There needs to be a auto save function for when this happens… It’s been an absolute headacheApp Store review, TrackTik Guard Tour
Theme 4 · Back-office complexity
Scheduling/billing slow; 20-45 seconds per click2★, Oct 2018, Capterra
Very convoluted, many steps for scheduling and employee info2★, Nov 2024, Capterra
Side by side
| As of July 2026 | Pulse | TrackTik |
|---|---|---|
| Published pricing | Yes — plans from £499/mo on the pricing page | Quote-only — no pricing published on their site |
| Self-serve interactive demo | Yes — take the tour, no form required to start | None found — demo is a booked sales call |
| Checkpoint verification | Watermarked photo + GPS + timestamp on every checkpoint | Tag/scan-based checkpoints (NFC/QR/barcode), per vendor materials |
| Your data when you leave | Full export & erasure on request — published commitment | See vendor terms |
| Built & hosted | UK-built, UK-hosted | North-American vendor (Montreal-based) |