One helpdesk for every request. Raise a work order, assign an engineer or a contractor, track it against its SLA, and close it with a photo of the finished job — with PPM-generated jobs, an asset register and cost against every ticket.
of jobs time-stamped and closed with a photo of the finished work
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SLA clocks running silently — every timer is on the board
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place every job, contractor and asset lives
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clicks from a helpdesk request to an assigned engineer
The job lifecycle
Raised to closed, with a photo at the end.
A job is raised in seconds, assigned to the right person, and tracked from the first minute against its SLA. It doesn't close on someone's word — it closes with a time-stamped photograph of the completed work, held against the asset.
Raise in seconds: from the helpdesk, the field app or a PPM schedule
Assign to an engineer or a contractor: with the SLA timer running from the off
Close with a photo of the finished job: stored against the asset, not a tick box
FM helpdesk & SLA
One inbox, every clock in view.
Every request lands in one place, with a priority and an SLA set by job type. Timers are visible from the moment a job is raised, escalations fire before the clock runs out, and the person who reported it is kept updated without a phone call.
One helpdesk inbox: for reactive requests across every site
Priority and SLA per job type: with escalations before a breach, not after
The requester kept in the loop: from raised to resolved, automatically
More than a ticket queue
The FM toolkit, around the job.
PPM-generated jobs
Planned maintenance raises work automatically on schedule, so statutory and routine tasks never rely on someone remembering.
Contractor management
Contractors by trade with their insurance, accreditations and documents on file — and an alert before anything expires.
Asset register
Every plant item and asset with its own history, so you can see what's been done to it and what it has cost.
Cost tracking
Labour and materials logged against each job, rolling up by site and by contract for a clean picture of spend.
Part of the facilities module
Compliance, PPM and work orders, in step.
Work orders sit alongside the compliance register and PPM schedules, so a due inspection or a failed check becomes a job automatically, and every attendance is logged back against the asset. One thread, from the obligation to the finished work.
We'll set up the helpdesk with one of your sites, raise a real job, assign it and close it with proof — so you can see exactly how a work order runs. No deck, no sales pitch.
