Last updated: 7 September 2026

TrackTik vs Silvertrac: which guard management platform actually holds up in 2026?

TrackTik and Silvertrac are both workforce management platforms built for security guarding companies, and both now sit under the same parent group, Trackforce Valiant. TrackTik holds an 84% user satisfaction rating from 141 reviews on SelectHub (2026), while Silvertrac rates 4.7 out of 5 on Capterra (2026). Neither uses watermarked photo checkpoints as its core proof mechanism.

Key Takeaways

• Silvertrac Software rates 4.7 out of 5 stars based on 279–285 user reviews on Capterra (2026).
• TrackTik has 83 verified user reviews on Capterra (2026), fewer than Silvertrac's review volume.
• Trackforce Valiant, the parent company of both TrackTik and Silvertrac, has over 2,500 customers, 300,000 users and 30,000 customer sites across 45 countries, according to Newswire/PR Newswire (2020).
• TrackTik's own employees rate the company 2.9 out of 5 stars from 111 reviews on Glassdoor (2026).
• TrackTik's mobile apps score poorly on Apple's App Store — TrackTik Shift gets 3 out of 5 stars and TrackTik Guard Tour just 2.6, per Connecteam (2026).

What is TrackTik and what is Silvertrac?

TrackTik is a workforce management platform that security guarding companies use to run scheduling, patrol tracking, incident reporting and client-facing dashboards. Silvertrac Software is a competing guard tour and operations platform built for the same market — smaller and mid-sized security firms managing patrols, checkpoints and client reporting. Trackforce Valiant, a Montreal-headquartered security technology group, owns TrackTik outright and acquired Silvertrac in 2020, meaning both products now report to the same parent company while still operating as separate platforms with separate pricing and separate feature sets.

That acquisition matters more than most buyers realise. When George Wright, CEO of Trackforce Valiant, said the deal followed "Trackforce Valiant's strategy of providing guard firms of all sizes with a purpose-built solution to run their business," he was describing a portfolio strategy — TrackTik for larger, more complex operations; Silvertrac kept distinct for smaller firms. Chris Anderson, Silvertrac's founder, echoed the same framing, saying he saw "great synergies between Silvertrac and Trackforce Valiant" in joining "the global leader in security workforce management." Two brands, one balance sheet.

For UK buyers comparing them, this consolidation is the first fact worth knowing — it shapes everything from support responsiveness to long-term roadmap decisions for both products.

TrackTik vs Silvertrac: feature comparison

Both platforms cover the guarding basics: scheduling, GPS-tracked patrols, incident reporting and client portals. Where they diverge is scale and depth. TrackTik markets itself at larger, more complex security operations and is used by over 500 residential and commercial security businesses globally, per SelectHub (2026). Silvertrac positions itself squarely at small-to-mid-sized guard companies wanting simpler guard tour tracking without the enterprise overhead. Neither platform's checkpoint verification is photo-first by design — most rely on GPS pings, NFC tags or QR scans as the primary proof of a patrol, with photos treated as an optional extra rather than the mandatory record.

Rostering, incident logging and client reporting exist on both platforms, but neither publishes UK pricing openly the way Pulse's pricing page does — both require a sales call and a quote before you see a number.

How do TrackTik and Silvertrac compare on pricing?

TrackTik pricing sits within a $10–$100 per-user range according to SelectHub (2026), though the exact figure depends on modules and negotiation — neither TrackTik nor Silvertrac publishes a fixed price list. Both require a demo call before quoting, and neither confirms per-operative pricing publicly on their own websites. For a UK operations director trying to budget a rollout across 40, 100 or 300 officers, that means weeks of back-and-forth before you know your real cost.

This is one area where the contrast with Pulse is direct rather than incidental. Pulse's pricing is published openly on the site — priced per operative, with unlimited sites and free admin, control-room and client-portal seats on every plan. No demo required to see the number. If your finance director wants a figure to model against before booking a single call, that's a structural difference, not a marketing line.

How do TrackTik and Silvertrac compare on reviews and reputation?

Silvertrac outperforms TrackTik on independent review platforms by a clear margin. Silvertrac Software holds a 4.7 out of 5 rating from 279–285 reviews on Capterra (2026), against TrackTik's much smaller sample of 83 reviews on the same platform, per Capterra (2026). An earlier comparison from ITQlick (2021) found Silvertrac rated 4.5 against TrackTik's 4.0 across online reviews generally — a gap that has persisted rather than closed.

TrackTik's internal culture signals are also worth noting for buyers assessing vendor stability. TrackTik has an employee rating of just 2.9 out of 5 stars based on 111 company reviews on Glassdoor (2026) — a figure that often correlates with support team turnover and inconsistent account handling, both common complaints in guard management software forums. On mobile, TrackTik fares worse still: TrackTik Shift scores 3 out of 5 stars on the Apple Store, and TrackTik Guard Tour just 2.6 stars, according to Connecteam (2026). For an officer app that needs to survive a wet Tuesday night shift in Croydon, a sub-3 rating is a real operational risk, not a footnote.

As Mo Hassan, Founder of Pulse, puts it: "TrackTik and Silvertrac both tackle the same basic problem — proving a guard actually walked the route — so the comparison misses the point. The real question isn't which platform has the longer feature list, it's which one your officers will still be using without being chased by week two. Pick the tool that survives a wet night shift, not the one that wins the demo."

What's the real gap between TrackTik, Silvertrac and a UK-built alternative?

The structural gap is proof of service. Both TrackTik and Silvertrac verify patrols primarily through GPS location pings, NFC tag scans or QR code scans — an officer taps a tag, the system logs a timestamp and location. That proves a phone was near a point at a given time. It does not prove the officer looked at what they were meant to look at, or that the checkpoint itself wasn't tampered with.

Pulse takes a different mechanical approach: every checkpoint on Pulse is completed only by a mandatory watermarked photograph — officer, site, GPS and time burned into the image itself. There is no tag-scan alternative, by design. The photo is the checkpoint completion. Across live Pulse operations, 96.2% of checkpoints carry a watermarked photo, trailing 90 days as of July 2026 — see the benchmark for the current figure.

That distinction plays out concretely at Priority First, the founding team's own London security and FM operation that Pulse was built inside before being opened to other operators — always disclosed, never presented as an arm's-length case study. At a landmark West London mixed-use development covering retail, residential, plant rooms and service yards, the client wanted proof the whole footprint was walked, not promised — there was previously no way to confirm which plant room had actually been checked at 3am. Pulse made all 152 checkpoints photo-mandatory. A missed area now shows as a gap in the record immediately, not a dispute raised six weeks later. Since going live in February 2026, the site has logged over 540 patrols across 11 officers, all inducted on one system, with 152 checkpoints photographed on every completed round — production data as of July 2026.

The underlying audit trail matters too. Pulse's record is hash-chained using SHA-256 and tamper-evident, with a built-in integrity check that walks the whole chain — meaning a disputed incident report or altered timestamp is detectable, not just deniable. Neither TrackTik nor Silvertrac publishes an equivalent tamper-evidence mechanism in their public materials.

In-house patrol proof vs outsourced software: what should UK operators weigh?

Some UK security firms still run patrol proof manually — paper logs, a supervisor's word, or a basic app bolted onto existing rostering software. Others adopt a dedicated platform like TrackTik, Silvertrac or Pulse. The trade-off isn't really "software vs no software" any more — nearly every SIA-licensed contractor now runs some digital system. The real decision is whether that system's proof mechanism would survive a client dispute, an insurance claim, or a Care Quality Commission or local authority audit if a patrol were ever challenged.

A GPS ping or an NFC tap tells you a device was present. A watermarked photo tells you what an officer actually saw. For contracts involving vacant buildings, construction sites regulated under the Health and Safety at Work etc. Act 1974, or premises within scope of the Building Safety Act 2022, that distinction increasingly decides who keeps the contract at renewal — particularly since Martyn's Law (the Terrorism (Protection of Premises) Act 2021) puts new evidential weight on demonstrable, not assumed, security activity for qualifying premises.

Your TrackTik vs Silvertrac decision checklist

• Confirm whether the platform's checkpoint proof is photo-mandatory or optional before you sign
• Ask both vendors for a written, per-operative price — not a range — before demoing
• Check Capterra and Glassdoor review volumes and dates, not just star ratings, for both shortlisted vendors
• Request a sample tamper-evidence or audit-log export from any platform you're evaluating
• Test the officer mobile app yourself on a real phone, offline, before rollout
• Ask how long migration and parallel running takes — and get it in writing
• Confirm whether admin, control-room and client-portal seats are charged separately or included
• Map the platform against your compliance runway: SIA licensing, BS 7858 vetting, DBS checks and Martyn's Law duties

FAQ

What is the difference between TrackTik and Silvertrac?

TrackTik targets larger, more complex security operations and reports an 84% user satisfaction rating from SelectHub (2026). Silvertrac targets smaller and mid-sized guard companies and rates higher on independent reviews, at 4.7 out of 5 on Capterra (2026). Both use GPS/tag-based patrol verification rather than mandatory photo checkpoints.

Is Silvertrac owned by TrackTik's parent company?

Yes. Trackforce Valiant acquired Silvertrac Software in 2020 and also owns TrackTik outright, per Newswire/PR Newswire (2020). The two products remain separately branded and priced despite the shared ownership.

Which is cheaper, TrackTik or Silvertrac?

Neither company publishes a fixed UK price list. TrackTik's pricing has been reported in a $10–$100 per-user range according to SelectHub (2026), but both vendors require a sales demo before confirming a quote for your specific operation.

Which software is better for small security companies, TrackTik or Silvertrac?

Silvertrac is generally positioned for smaller-to-mid-sized guard companies and holds stronger independent review scores — 4.7 out of 5 versus TrackTik's smaller review base of 83 on Capterra (2026). TrackTik is more commonly aimed at larger, multi-site operations.

Does TrackTik or Silvertrac verify patrols with photos?

Neither platform makes a watermarked photograph the mandatory proof of checkpoint completion by default; both rely primarily on GPS, NFC or QR-based verification, with photo attachments typically optional. Pulse, by contrast, makes a watermarked photo — officer, site, GPS, time — the only way to complete a checkpoint, with no tag-scan alternative.

What do users say about TrackTik and Silvertrac on Capterra and G2?

On Capterra, Silvertrac holds a 4.7-star rating from 279–285 reviews, while TrackTik holds a smaller sample of 83 reviews, per Capterra and Capterra (2026). TrackTik's mobile apps also score poorly — 2.6 to 3 stars on the Apple Store, according to Connecteam (2026).

Is TrackTik or Silvertrac better for enterprise security operations?

TrackTik is more commonly deployed by larger, multi-site security operations and claims over 500 residential and commercial customers globally, per SelectHub (2026). Whether it's "better" depends heavily on your checkpoint verification requirements, integration needs and support responsiveness — TrackTik's 2.9-star Glassdoor employee rating is worth weighing against its enterprise positioning.

Proving patrols properly with Pulse Operations

If you're comparing TrackTik and Silvertrac because a client, insurer or auditor has started asking harder questions about how you actually prove a patrol happened, that's exactly the gap Pulse was built to close. Every checkpoint on Pulse requires a watermarked photo — officer, site, GPS, time — with no tag-scan shortcut, so the record is the evidence, not a proxy for it.

At the Priority First-run central-London estate covering 16 buildings on one nightly round, the client couldn't previously see delivered-versus-contracted patrols without ringing the office. Since Pulse went live there in March 2026, the estate has logged over 4,100 patrols across the buildings — roughly 250 to 280 per building — with 100% of checkpoint completions photo-verified, production data as of July 2026.

If you're weighing up mobile patrol and keyholding software, or want to see how the client portal shows delivered-vs-contract without vague summaries, take a look at how Pulse compares to TrackTik and how it compares to Silvertrac directly, or book a look at Pulse's pricing and a working tour of the officer app before you commit to either platform.

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